Products
Fruit
- Why offer fruit to your colleagues?
Offering fruit is a small gesture, but a big step towards a healthier, more humane and more successful corporate culture.
- Where does your fruit come from?
For Belgium and Europe, we work with trusted local producers whom we know personally.
For fruit from further afield, we work with local cooperatives that share our ethical and environmental values.
The origins of each fruit are clearly indicated and updated daily.
- Are your fruits organic?
We offer both organic and conventionally grown fruit. Organic fruit carries the ‘Bio’ label.Organic fruit carries the ‘Bio’ label.
- How much fruit should I order for my team?
We recommend one fruit per day per person at your office. You can either choose your fruit by the piece or choose fruit baskets of which we define the composition according to the seasons.
- What fruits are your baskets made of?
You can choose from different fruit baskets depending on what is important to you. The composition varies with the season and is indicated on the product page of each basket. You can also find an alternative made up of fruits and small vegetables.
- I don't like the proposed composition, it's the same fruit every week. What to do?
On the site, you have the option to order fruits by the piece, allowing you to create a completely personalised selection.
- In which type of container the fruit is presented for delivery to my office?
We transport and deliver your fruit in reusable crates made from recycled plastic. The crates are collected and washed after each use. If you do not return them, we will charge you for the unreturned crate.
- I have received rotten fruit, what should I do?
We do everything we can to ensure the freshness and quality of our fruit. However, despite our rigorous checks, it may happen that a damaged piece of fruit slips into your basket. If this should occur, please send us a photo within 24 hours of delivery so that we can arrange for its replacement.
- Why should I order fruit for my office online?
This saves you having to think about it every week or even worse having to carry heavy loads to your office.
In addition, e-commerce allows us to know exactly what we sell. With our realtime communication system with our producers we order exactly what we sell, guaranteeing you the best possible quality and freshness.
Dried Fruit and Snacks
- In which type of container are dried fruits delivered to my office?
The bulk items are delivered in kraft paper bags, which you can transfer yourself into glass containers available for purchase on our site. The quantities offered correspond exactly to the size of our small jars.
- And for my gift?
The dried fruit and snacks will be packed in an attractive confectionery bag.
Breakfast
- From what time do you deliver breakfast?
From 7:30 am for an order placed the day before by 2:00 pm.
- Do you ship breakfast everywhere in Belgium?
No! Only is Brussels.
Aperitif
- In which type of container are aperitifs delivered to my office?
We prepare the fresh assortment of products in beautiful wooden plates with a lid.
Each arrangement is carefully prepared in our workshop. Delivery is guaranteed from 10am for any order placed the day before.
- Should I keep the aperitif cool?
Yes! Specify a date and hour of delivery when ordering to receive the best freshness. As the plates are made of fresh products we recommend you to keep them cool until everything is devoured.
Drinks
Quelle est la quantité minimum de boissons que je peux commander ?
We sell the drinks in packs or cartons to facilitate logistics. The minimum quantity of drinks is therefore one pack or one carton, depending on what you choose.
Gifts
- Can I choose the composition of my gift?
No, but we offer you a wide range that you can find in our gift category.
- Can I add a little message for the recipient?
Yes! The gift will have even more impact if you write a nice message for the recipient.
- I have to send 15 gifts to 15 different addresses. How do I do this?
It is very simple. Choose your gift on our website and send the list of recipients to info@meltingpom.be
Prices
Pricing Policy
Our philosophy is to offer the best quality at the best price in order to correctly remunerate all the actors in the chain, from the producer to the deliverer.
Cost of Delivery
All our prices are delivery included for order of minimum 30 euro. For all orders under 30 euro we reserve the right to apply the following delivery charges
2,5 euro without VAT for Brussels
7,5 euro without VAT for the rest of Belgium
VAT Excluded
All our prices are shown excluding VAT. VAT is calculated at the time of order validation.
Subscription
Is the price of the baskets fixed?
Yes, our standard basket offers are fixed, however, we adapt custom orders or subscriptions to market prices.
Subscription
Subscription - How It Works?
- What is a subscription?
If you check the subscription box you must define a delivery frequency. This means that you will receive a copy of your order at the desired frequency.
- Can I take a subscription for all products?
Yes, this will exactly duplicate your order.
- What are the advantages of a subscription?
A subscription will allow you to free your mind and not have to order every week.
- How do I adjust my subscription?
Place a new order and choose for a subscription again and define the delivery frequency.
Cancellation of Subscriptions
- Are subscriptions free of obligations?
Yes! Subscriptions are without obligation. Cancel and stop your subscription with by sending us an email to info@meltingpom.be
- Is the price of my subscription fixed?
No! Our prices are adjusted daily. Especially for fruit because of the daily price changes on the market. So the price of your subscription may change from one week to the next but, we reassure you, only to a very limited extent.
Payment
Online
- How do I pay for my order online?
As a company, you do not have to pay directly online. Place your order and we will deliver it to you. After delivery an invoice will be send at the billing email adresse you have given us.
For subscriptions, a single invoice will be sent to you at the end of the month covering all deliveries.
Payment term
- How long do I have to pay my bill?
You have 30 days of payment terms.
Delivery
- Are all products available for delivery?
Yes. Fruit, Dried Fruit, Snacks, Drinks and Gifts are available for delivery anywhere in Belgium.
Apero plates and composed breakfast are only available for delivery in Brussels.
- What are your delivery times?
We do our best to deliver you in the morning. In Brussels we can even guarantee delivery before 3pm.
Price
All our prices are delivery included for order of minimum 30 euro. For all orders under 30 euro we reserve the right to apply the following delivery charges :
2,5 euro without VAT for Brussels
7,5 euro without VAT for the rest of Belgium
Cut-Off Time
- Until what time can I order for next day delivery?
Orders placed before 2 PM can be delivered to you by the next morning.
Tracking
- I would like to be notified when my gift is delivered. Is this possible?
Yes, if needed, we can send you the tracking link by email.
- What happens if you fail to deliver?
In case of absence, our provider will attempt to return the next day unless a specific request is made.
